1. WHY THIS PRIVACY POLICY?
Holistic Balance Retreats highly values the protection of your privacy and personal data. We process your data in full compliance with the General Data Protection Regulation (GDPR – Regulation (EU) 2016/679) and other applicable laws.
With this privacy policy, Holistic Balance Retreats aims to inform you about how your personal data is collected, processed, and protected, as well as your rights. By using our website or participating in our retreats, you explicitly consent to the processing of your personal data as described in this document.
This policy may be updated over time. You are encouraged to consult it regularly. Any significant changes will be clearly communicated on our website.
2. WHO IS RESPONSIBLE FOR YOUR DATA?
The website www.holisticbalanceretreats.com is operated by:
Holistic Balance Retreats – Sole proprietorship
Kennemerland 36
1447 BH Purmerend
The Netherlands
Chamber of Commerce (KvK): 75889501
VAT number: NL003032307B66
Email: [email protected]
Phone: +31 643 542 538
3. WHAT PERSONAL DATA DO WE PROCESS?
Holistic Balance Retreats only collects and processes personal data that is relevant and
necessary for the purposes for which it is obtained. This may include:
• Name, address, phone number, and email
• Billing and payment details
• Date of birth, age
• Dietary preferences and allergies (if relevant to retreat participation)
• Health-related information (only when voluntarily provided and necessary for
participation)
• Preferences and interests regarding retreat services
• Feedback and evaluation forms
• Images or video recordings (only with your prior consent)We do not collect or process sensitive personal data such as racial origin, religious or political beliefs, or sexual orientation, unless explicitly and voluntarily provided by you in relation to your participation in a retreat.
4. WHY DO WE USE YOUR PERSONAL DATA?
We use your personal data exclusively for the following purposes:
• Managing your booking or participation in a retreat
• Providing customer service and retreat-related communication
• Handling invoicing and accounting
• Sending newsletters or promotional offers (only with your explicit consent)
• Improving our services and website based on your feedback
• Legal and administrative compliance (e.g., taxes)
We may collect anonymized statistical data (such as IP address, date/time of visit, and visited pages) to improve the functionality and performance of our website. Your data will never be sold or shared with third parties for commercial purposes. Only essential service providers (e.g., payment processors, accommodation providers) may have access where necessary to deliver services, always under strict confidentiality agreements.
5. COOKIES
We use cookies to enhance your experience on our website. Functional cookies are essential to ensure the website works properly. Non-functional (analytical or marketing) cookies are used only with your permission. For more information on how we use cookies, please refer to our [Cookie Policy].
6. YOUR RIGHTS UNDER THE GDPR
Under the GDPR, you have the following rights:
6.1 Right to Access, Rectification, and Erasure
You may request access to the personal data we hold about you, and request correction or deletion where necessary.
6.2 Right to Restrict Processing
You can request a restriction of processing, for example while your data is being verified or if you object to certain processing activities.
6.3 Right to Object
You may object to the processing of your data based on legitimate interests or direct marketing purposes.
6.4 Right to Data Portability
You have the right to receive your personal data in a structured, commonly used, and machine-readable format and to have that data transferred to another provider.
6.5 Right to Withdraw Consent and Lodge a Complaint
You may withdraw your consent at any time. This does not affect the lawfulness of any processing carried out before your withdrawal. You also have the right to lodge a complaint with the Dutch Data Protection Authority (Autoriteit Persoonsgegevens) via www.autoriteitpersoonsgegevens.nl.
7. HOW TO EXERCISE YOUR RIGHTS
To exercise your rights, please send a request by email to [email protected]. We will respond within one (1) month of receiving your request.